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Why the server is down right now

Posted: Mon Jul 22, 2013 9:34 pm
by Pri
It would appear that the Solid State Disk in our Server that holds our Minecraft servers has failed. Its health quickly deteriorated this morning and files have started to disappear. This is why the towns disappeared this afternoon and then the warps and homes on creative and why many parts of the world on Survival began regenerating.

The SSD we were using was the Corsair Neutron GTX 120GB a very expensive SSD and I did not foresee it failing this soon. I only added it to the server this February.

So this is why we do daily backups and I am as of this moment unpacking the backup from yesterday so we can get the servers back up and running as soon as possible. I have also ordered a new Samsung 840 Pro 128GB to replace the failed SSD. This will be arriving before 1PM on Wednesday which was the earliest delivery I could get from anywhere.

As always things like this happen but we are properly prepared for this eventuation with the daily backups. Our LogBlock and Core Protect databases are unaffected as those were stored on a separate disk and backed up to yet another RAID array separate from the RAID array that our SSD backs up to.

What this means is, once yesterdays backup is up and running (In a few hours from now it looks like) you will be able to request your builds to be restored by a member of staff. To do this simply ask in chat, a member of staff will TP to you and then restore your area using either LogBlock or Core Protect. If you need Item Frames restored Core Protect will be used.

Thank you for your understanding, your builds are very precious to you and to us and this is why we take such laborious steps to backup everything on a regular automated schedule.

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 9:41 pm
by AdrianL11
Come join us in chat :-) http://irc.renmx.com/

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 9:49 pm
by IceDevice
I'd request it from you, Pri, seeing as the land I worked with my horses was regenerated, and that's the same land you have your bake shop-- would mobs respawn? It'd be a pain in the ass to collect my horses again.

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 9:51 pm
by Pri
All the stuff in yesterdays backup will be back how it was yesterday that includes mobs obviously.

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 9:53 pm
by IceDevice
Alright, thanks for the information, Pri. We all really appreciate it.

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 10:44 pm
by WakkyWizz
I found a castle and made it my castle early morning at around 12:30 am, will I still have it?

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 10:52 pm
by Pri
Probably not. But if you go to where it was and request a restore a member of staff can restore any changes you made to the castle today.

Re: Why the server is down right now

Posted: Mon Jul 22, 2013 11:09 pm
by WakkyWizz
B-but I don't remember... T~T

Re: Why the server is down right now

Posted: Tue Jul 23, 2013 1:01 am
by Pri
As of this post the three servers are online, they are running from a RAID5 array consisting of 8x1TB Drives. This is a temporary solution until our new SSD arrives on Wednesday (about 34 hours from now).

The server has been set back to the 21st of July as the 22nd backup was taken after the SSD began failing and we cannot be certain of its file integrity. But again we have logs of every block you placed and destroyed which we can restore for you using LogBlock or Core Protect on both our Survival and Creative servers and we urge you to contact staff members if you need us to restore anything for you.

I am very sorry for the inconvenience that this has caused but sadly hardware does fail and thankfully we take backing up very seriously. Goodnight all :)

Re: Why the server is down right now

Posted: Tue Jul 23, 2013 1:45 am
by WakkyWizz
Why isn't the map working?